IT Operations: The application of AI into IT operations to solve operational silos is called AIOps.Let’s take a look at some of the primary business operations and their silos and how AI can help optimize them. Operational silos exist in various departments or business units in the organization, and AI could be employed in any of these business operations to break down silos. Top Business Silos that are Optimized using AI With the rise in data complexity, integrating AI into business processes would play a major role in uniting siloed data, improving collaboration, and streamlining operations. Understanding the need to break down these silos, businesses have turned to AI to coordinate their workflows to enable better synchronization and efficiency. Studies show that 41% of customer experience professionals believe that operational silos are a significant barrier to providing seamless customer experiences. These silos directly impact productivity and revenue and hamper the organization’s opportunities for growth and success. Operational silo is a term used to define a process, management style, or business unit that does not interact with one another.
